CM Group ships to all 50 U.S. states as well as Puerto Rico, Guam and the U.S. Virgin Islands via UPS. Our CM system requires a physical shipping address at the time of order. You may include a PO box if it is accompanied by a physical shipping address. *See example below:
123 Street S., PO box 456, Anytown, MN
Shipping rates are based on the shippable item subtotal (digital artwork does not contribute to the subtotal to determine ship rates).
At checkout, if you are within the U.S. or its territories you can choose from two delivery methods: Ground or 2-Day.
Business days are Monday–Friday, excluding federal holidays within the United States. Please note: If you order Photo Prints, a Custom Cover, Album, Refill Pages, Calendar or Spine with other products, all items will ship together.
- Orders with Photo Prints or Custom Foiled Spines: Please allow 3-5 business days of processing time.
- Orders with Custom Album Covers, Albums, Refill Pages or Custom Wall Calendars: These products follow a bi-weekly production schedule (deadline every other Monday starting at 6:30AM CT — view the shipping schedule here) so you’ll want to allow extra time for processing.
Please choose your shipping option at checkout with these additional processing times in mind.
Due to COVID-19, we’ve made adjustments to our operations to keep the team safe, which may result in longer than usual shipping times. Business days are Monday–Friday, excluding federal holidays within the United States.
These are the UPS-provided estimated ground ship times from St. Cloud, Minnesota (Source Date 12/1/2017):
2-Day Air Shipping
Items shipped 2-Day Air can be expected to arrive 2 business days after leaving the warehouse.
Creative Memories offers Advisors and customers free standard ground shipping on retail orders over $501 (before any taxes and/or fees). Shipping discounts, if applicable, will be applied automatically during checkout based on the shippable item subtotal. Digital artwork is not included in the subtotal to determine ship rates.
If you are located in the United Kingdom, Japan or New Zealand, please visit our International page for contact information.