Our searchable FAQs have many of our most commonly asked questions.
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Happy Album Kits


Our dynamic Customer Service Team, Susan (pictured top left), Pam (pictured top right), Amanda (pictured bottom left) and Jill (pictured bottom right) are here to help Advisors and customers
Monday-Friday, 8:30-4:30 Central Time.

Customer Support: We appreciate your patience as we protect the health and safety of our team. To help us get back to you as quickly as possible, please follow these guidelines:

  • If your issue is extremely time sensitive, please call and include your order number in your voicemail. If you leave us a voicemail, there is no need to send an email, we will address phone calls first.
  • For non-urgent issues, please email and at this time, expect at least a 48-hour turnaround for email messages. If you have emailed, we will respond as quickly as possible. Please refrain from emailing twice about the same issue.
  • Please Note: shipping times are delayed as we also protect the safety of our operations team. You will receive a shipment notification email when you order ships.


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Creative Memories
640 60th Street South
St. Cloud, MN 56301
[email protected]